Last updated: October 2026
Lukla Holidays (“we”, “us”) is a travel and tour company based in Patan, Nepal. This policy explains what personal information we collect through luklaholidays.com and when you plan or book a trip with us, how we use it, and the choices you have.
Information we collect
- Enquiry form: your first and last name, email address and message. With each enquiry our website also records your IP address, approximate country and browser type, to help us spot spam.
- WhatsApp, email and phone: anything you choose to send us, such as your name, number, travel dates and questions.
- Bookings: details we need to arrange your trip, such as passport details for trekking permits and flights, emergency contacts, travel insurance and dietary or medical needs you tell us about.
- Website usage: cookies and similar technology measure how visitors use the site (for example pages viewed and time on site). See “Cookies” below.
How we use your information
- To answer your enquiries and prepare trip proposals.
- To arrange and run your trip, including permits, flights, hotels, guides and transport.
- To keep you safe on your trip and contact your emergency contact if needed.
- To improve our website and services.
- To meet legal, tax and tourism regulations in Nepal.
We do not sell your personal information.
Who we share it with
Only where needed to deliver your trip or run our business:
- Travel partners such as airlines, hotels, lodges, guides, porters and transport providers.
- Government and park authorities that issue trekking and national park permits.
- Service providers that run our website and communications, such as our web host, security and analytics services, and email and WhatsApp.
- Authorities when the law requires it.
Cookies
Our website uses cookies to work properly, keep it secure and understand how it is used (website analytics). You can block or delete cookies in your browser settings; the site will still work, though some features may be limited.
How long we keep it
We keep enquiries and booking records for as long as needed to answer you, run your trip and meet legal and accounting requirements, then delete them.
Your choices and rights
You can ask us to show, correct or delete the personal information we hold about you, or to stop contacting you, by emailing [email protected]. Depending on where you live, you may have further rights under local data protection laws.
Security
We take reasonable steps to protect your information. No website or email is completely secure, so please do not send card details by email or WhatsApp.
Contact us
Lukla Holidays, Patan, Nepal
Email: [email protected]
Phone / WhatsApp: +977 9851023173, +977 9841732130
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.